Frequently Asked Questions
At Akkad Bakkad, we go an extra mile to make sure that the products you receive are child safe.
Cotton cloth is used in all our products to give the child most comfort. All dyes and inks used for hand painting or printing are child safe and meet the very strict CPSIA (U.S.A) and REACH (E.U.) Standards, certified by International laboratories and testing agencies.
Cloth and yarn are of the highest quality and comply with the same standards, ensuring that your child is safe and you are worry free.
Orders will normally be dispatched within 2-4 working days and take 5 to 6 days for delivery once dispatched. Please be advised that during Bank Holidays and busy periods such as Festive Seasons, it may take slightly longer to receive your order. We will always do our best to inform you about any delay.
We accept all kinds of payment Methods such as:
You can apply for a return within 48 hours after you receive the
products. We offer a full refund if the product is returned in its
original condition and packaging. You must send the product back to us
within 48 hours of telling us that you wish to return the product.
To make a return, please go to the "Returns" link in the customer service column at the bottom of the website. If you encounter any issues, you can also contact us at [email protected] with your name, address, phone number and order number. We will then assist you in completing the return process.
WE ACCEPT RETURNS ONLY IF THE PRODUCT RECEIVED IS DAMAGED OR HAS ANY MANUFACTURING DEFECT. FOR MORE INFORMATION YOU CAN LOOK AT OUR TERMS AND CONDITIONS.
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